Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of:
3 Sisters Chocolate and Mad Cow Memories, LLC
10950 San Jose Blvd, #13
Jacksonville, FL 32223
3 Sisters Chocolate COPYRIGHT - As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: 3 Sisters Chocolate COPYRIGHT
We do have security measures in place to protect the misuse of your private or personal information on our website. For any websites that we are linked or that are linked to us, please refer to those specific web site(s) privacy policies (as we cannot be responsible for their practices).
- Shipping & Delivery
We try to ship all orders within 24 to 36 hours, unless specifically stated otherwise in the product description or unless it is during hot weather. Refer to our Hot Weather Shipping page for shipping times during the summer. Shipping costs are dependent on weight and the destination. We primarily ship using FedEx.
3 Sisters Chocolate reserves the right to upgrade your shipping method at no additional cost to you. We will never select a shipping method that requires a longer delivery time.
At this time, 3 Sisters Chocolate ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
- Sales Tax
Sisters Chocolate charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and shipped to any location in Florida. This practice is consistent with the State of Florida Sales Tax laws.
- Return Policy
We want you to enjoy your purchase and your satisfaction is our 1st priority. 3 Sisters Chocolate stands behind the quality and value of all our products. We understand that you have many options when purchasing products and believe that if enjoy your experience with us that you may visit again.
All of our products are backed with our 100% no-hassle, satisfaction guarantee. After receiving your items, you have 7 days to decide if you want to make a return. Within those 7 days, if you decide to return any of your items, please just send us a notification email or call our main store (904.262.9122) and return the unused portion to us. We will refund your purchase price or exchange it for a different item (your choice). If more than 25% of the product(s) is not returned, then we will prorate your refund based on the amount of product returned.
If you ever have any questions or concerns with your order, please do not hesitate to send us an email or call us.
Thanks for taking the time to consider our products.
- Store Hours
Summer hours (effective June 6th, 2011) for our physical, retail store are:
- Monday through Friday: 10 AM to 8 PM
- Saturday: 10 AM to 8 PM
- Sunday: 11 AM to 4 PM
For Customer Service, use the contact link at the bottom of this page.